Refund & Return Policy

Refund and Return Policy – Mytro Mirage

At Mytro Mirage, customer satisfaction is our top priority.

We offer returns & replacements under certain conditions explained below.

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1. Eligibility for Return

Returns are accepted only if:

• The product is unused, unopened, and in original packaging

• A return request is raised within 7 days of delivery

• The customer has valid proof (photo/video)

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2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used perfumes

• Products without original packaging

• Items damaged due to customer handling

• Free gifts or promotional items

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3. Wrong / Damaged / Defective Product

If you received:

• Wrong product

• Damaged product

• Leaking bottle

• Missing items

Please contact us within 48 hours with:

• Order number

• Photos of the issue

• Unboxing video (for faster approval)

We will arrange a replacement immediately.

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4. Refund Method

Refunds are issued ONLY in the following cases:

• Product is out of stock

• Wrong or damaged product delivered

• Courier lost the parcel

Refunds will be processed via:

• UPI / Bank Transfer / Original payment method

• Time: 3–7 business days

COD orders can only be refunded via bank/UPI.

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5. Return Shipping

• If the issue is from our side (wrong/damaged product), return shipping is FREE.

• If customer requests return for personal reasons, shipping charges may apply.

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6. Cancellation Policy

Orders can be cancelled before shipping.

Once shipped, cancellation is not possible.

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7. Contact Us

For returns and refunds, contact:

📩 support@mytromirage.com

📱 Instagram: @mytromirage