Refund policy

🔁 Returns

Due to the nature of perfumes and personal care products, we do not accept returns once the product has been opened or used.

However, a return may be accepted only in the following cases:

  • You received a damaged product

  • You received a wrong product

  • The product was leaking or broken on delivery

📌 Important:

  • The issue must be reported within 24 hours of delivery.

  • Product must be unused, unopened, and in original packaging.

  • An unboxing video is mandatory for return approval.

💰 Refunds

Once your return request is approved:

  • Refund will be processed within 5–7 business days

  • Refund will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

If the product is found used, damaged due to customer handling, or without proof, refund will not be processed.

🔄 Replacement Policy

Instead of a refund, we may offer:

  • Replacement of the same product, or

  • Store credit, depending on the case

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Products without original packaging

  • Products bought during sale or promotional offers

  • Orders placed with incorrect address details by the customer

📩 How to Raise a Return Request

Email us at: support@mytromirage.com
Include:

  • Order ID

  • Clear photos/video of the product

  • Reason for return

Our team will respond within 24–48 hours.

📍 Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not allowed

🛡️ Policy Updates

Mytro Mirage reserves the right to update or modify this policy at any time without prior notice.